Effective Date: August 3, 2021
These Soundable Health Terms create a binding legal agreement between you and Soundable Health Entity (“Soundable Health”) and govern your use of the Soundable Health website (the “Site”), the mobile application (the “App”), and the content and functionality provided via the Site and the App (such content and functionality, together with the Site and App, collectively, the “Services”).
THE SERVICES ARE PROVIDED ONLY FOR PERSONAL, NONCOMMERCIAL, INFORMATIONAL USE AND ARE NOT A SUBSTITUTE FOR CLINICAL DIAGNOSIS BY A PHYSICIAN. SOUNDABLE HEALTH DOES NOT GUARANTEE THE CLINICAL ACCURACY OR INTERPRETATION OF ANY RESULTS PROVIDED BY THE SERVICE.
You affirm that you (i) are at least 18 years of age, (ii) are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Soundable Health Terms, and to abide by and comply with these Soundable Health Terms, and (iii) reside in, and will use the Services only while you are located in, the United States or South Korea.
Soundable Health may change any of the terms contained herein or modify the Services at any time, and you accept any changes made to these Soundable Health Terms by continuing to use the Services after Soundable Health posts the changes. Soundable Health may immediately terminate this contract with you (including your access to the Services) at any time, including but not limited to, if you fail to comply with any provision of these Soundable Health Terms.
You acknowledge and agree that Soundable Health and/or Soundable Health’s technical, content and service providers (“Providers”) own all right, title and interest in and to the Services, including all intellectual property rights (including, but not limited to, any and all copyrights, patents, patent applications, trade secrets, trademarks and other intangible rights). Except for materials and content that you have submitted via the Services, you may not publish, reproduce, distribute, display, perform, edit, adapt, modify, or otherwise exploit any part of the Services without Soundable Health’s written consent. You will not earn or acquire any ownership rights in any copyrights, patents, trade secrets, trademarks or other intellectual property rights on account of these Soundable Health Terms or any access to or use of the Services. You agree and understand that Soundable Health is not obligated to provide you with access to the Services. You agree that all content provided through the Services are owned by Soundable Health, Providers and/or other third parties and that you will have no ownership rights in such content.
2) License Grant and Restrictions.
a) Subject to your compliance with these Soundable Health Terms, Soundable Health hereby grants you a limited, personal, nonexclusive, non-transferable and revocable license to access and use the Services on your personal device(s) solely for your personal, noncommercial use, as provided herein.
b) You may not use the Services for any other purpose nor may you transfer or otherwise permit any other person or entity to access the Services using your credentials, which you acknowledge and agree are personal to you and are non-transferable. You may not publish, reproduce, distribute, display, perform, edit, adapt, modify or otherwise exploit the Services or any content distributed thereon under any circumstances.
c) You may not (i) circumvent or disable any content protection system or digital rights management technology used with the Services, (ii) decompile, reverse engineer, disassemble or otherwise reduce the Services or any software or technology provided to you in connection with the Services, to a human-readable form, (iiii) remove identification, copyright or other proprietary notices, or (iv) access or use the Services in an unlawful or unauthorized manner.
3) Additional Information about the Services.
The Services may contain links to third party content and integrations with third party platforms, like social media sites. Soundable Health does not control, endorse, sponsor, recommend, or otherwise accept responsibility for such third party content and integrations. Use of any linked third party content and integrations is at your own risk. All rights not expressly granted to you with respect to the Services are reserved by Soundable Health and its Providers. When you access the Services through a mobile network, your network or roaming provider’s messaging, data and other rates and fees will apply.
If you access third-party services, such as Facebook, Google, or Twitter, through the Services to login to the Services or to share information about your experience on the Services with others, these third-party services may be able to collect information about you, including information about your activity on the Site, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.
If you choose to engage in public activities on the Services, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.
4) Accounts, Passwords and Security.
You are responsible for taking reasonable steps to maintain the confidentiality of your username and password, and you are responsible for all activities under your account that you can reasonably control. You agree to promptly notify Soundable Health of any unauthorized use of your username, password or other account information, or of any other actual or reasonably suspected breach of security that you become aware of involving your account or the Services. Soundable Health will not be liable to you for any loss you may incur as a result of someone else using your username, password or account with or without your knowledge. You may be held liable for losses incurred by Soundable Health or others due to any unauthorized use of your username, password or account. You may not use anyone else’s account at any time without the permission of the account holder.
You may be required to pay fees to Soundable Health in order to use certain functionality of the Services (“Service Fees”). You are responsible for paying any applicable Service Fees listed on the Services at the time of purchase. If such Service Fees are specified to be recurring on the Services, you agree that Soundable Health may charge such Service Fees on a periodic basis to the payment method you specify at the time of your initial purchase (your “Payment Method”). By using a Payment Method to pay Service Fees, you are expressly agreeing that Soundable Health is authorized to charge to the Payment Method the Service Fees and any other fees for additional services you may purchase, together with any applicable taxes. You acknowledge and agree that any fees for the Services may increase at any time. Additional fees may apply for new features or additions to the Service that may be made available from time to time, in which case Soundable Health will provide you with notice in advance of charging the additional fees. In the event Soundable Health charges additional fees in connection with the Services, you will have an opportunity to review and accept the additional fees that you will be charged, prior to being charged. You acknowledge and agree that Soundable Health may use third party payment processors to process Service Fees on our behalf, and that Soundable Health will not be held liable for any errors caused by such third party payment processors.
6) Limitations on Use of the Services.
You may not access or use, or attempt to access or use, the Services to take any action that could harm Soundable Health, its Providers, or any other third party, interfere with the operation of the Services, or use the Services in a manner that violates any laws. For example, and without limitation, you may not:
impersonate any person or entity or otherwise misrepresent your affiliation or the origin of materials you transmit;
allow any other person to use the Service under your account;
engage in unauthorized “crawling,” “scraping,” or harvesting of content or personal information, or use any other unauthorized automated means to compile information available through the Services;
take any action that imposes an unreasonable or disproportionately large load on Soundable Health’s network or infrastructure;
use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services or any activity conducted on the Services or attempt to probe, scan, test the vulnerability of, or breach the security of any system or network;
attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of the Services;
distribute any unauthorized materials or advertise or promote goods or services through the Services without Soundable Health’s permission (including, without limitation, by sending spam); or
engage in any other conduct that restricts or inhibits any person from using or enjoying the Services, or that, in Soundable Health’s sole judgment, exposes Soundable Health or any of Soundable Health’s users, affiliates, or any other third party to any liability, damages, or detriment of any type.
Violations of system or network security may result in civil or criminal liability. Soundable Health may investigate and work with law enforcement authorities to prosecute users who violate the Soundable Health Terms. Soundable Health may suspend or terminate your access to the Services for any or no reason at any time without notice.
7) Feedback; Communications with You.
a) You agree that any comments, suggestions or feedback you provide regarding your use of the Services (“Feedback”) will become the exclusive property of Soundable Health, regardless of the form or platform in which it is delivered. You further agree that Soundable Health and Providers may use all or part of your Feedback or any derivative thereof in any manner or media without any remuneration, compensation or credit to you. You hereby assign to Soundable Health all right, title and interest to your Feedback, including all copyrights therein.
b) Soundable Health and Providers may communicate with you about the Services, including through one or more third party e-mail or survey services, via methods determined by Soundable Health, including through the Services or contact information you provide as part of the registration process for the Services. You consent to receive communications from Soundable Health and/or Providers that may: (i) solicit Feedback via e-mail, surveys, bug reports, or other methods Soundable Health may determine; (ii) collect additional information regarding issues you report in your Feedback; (iii) notify you of changes to the Services or these Soundable Health Terms; and (iv) tell you about future Soundable Health programs, products or services. You agree that Soundable Health may share your contact information with Providers, and, to the extent necessary to enable such communications, with other third parties.
8) Disclaimer of Warranties, Limitation of Liability, and Indemnity.
a) THE SERVICES ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. THE SERVICES ARE NOT INTENDED TO BE, AND SHOULD NOT BE TAKEN TO BE, NOR DO THEY REPLACE, (I) PROFESSIONAL MEDICAL ADVICE, SCREENING, DIAGNOSIS, OR TREATMENT, (II) THE PRACTICE OF MEDICINE, OR (III) THE PROVISION OF MEDICAL CARE. THE SERVICE IS NOT DESIGNED TO BE A SUBSTITUTE FOR CLINICAL EXAMINATION EQUIPMENT OR DIAGNOSIS, AND SOUNDABLE HEALTH DOES NOT IN ANY WAY GUARANTEE THE ANALYTICAL RESULTS OF THE SERVICE. PLEASE DO NOT RELY ON THE RESULTS PROVIDED BY THE APP TO ASSESS YOUR HEALTH; INSTEAD, YOU SHOULD CONSULT WITH YOUR PHYSICIAN OR ANOTHER QUALIFIED HEALTHCARE PROFESSIONAL IN ALL MATTERS RELATING TO YOUR HEALTH. IN THE EVENT OF AN EMERGENCY, IMMEDIATELY CALL 911 OR YOUR HEALTHCARE PROVIDER. THE SERVICES WILL NOT CONTACT EMERGENCY SERVICES ON YOUR BEHALF
b) YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED “AS IS” AND, TO THE FULLEST EXTENT PERMITTED BY LAW, IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, NEITHER SOUNDABLE HEALTH NOR PROVIDERS MAKE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, COMPLETENESS, AVAILABILITY, SECURITY AND PRIVACY OF YOUR DATA AND/OR INFORMATION, COMPATIBILITY OR NON-INFRINGEMENT; OR THAT THE SERVICES WILL BE UNINTERRUPTED, FREE OF VIRUSES AND OTHER HARMFUL COMPONENTS, ACCURATE, ERROR FREE, OR RELIABLE; OR AS TO THE ACCURACY, CURRENCY, OR COMPLETENESS OF ANY INFORMATION MADE AVAILABLE THROUGH THE SERVICES, WHETHER PROVIDED IN TEXT, AUDIO, VIDEO, GRAPHICAL, OR OTHER FORM (THE “SERVICE CONTENT”). NEITHER SOUNDABLE HEALTH NOR PROVIDERS MAKE ANY REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY THIRD PARTY SERVICE PROVIDERS. SOUNDABLE HEALTH IS NOT RESPONSIBLE OR LIABLE FOR ANY DECISIONS YOU MAY MAKE IN RELIANCE ON THE SERVICES OR SERVICE CONTENT, OR FOR ANY DEFECTS OR ERRORS THAT MAY RESULT FROM YOUR PROVISION OF INCOMPLETE OR INACCURATE INFORMATION TO SOUNDABLE HEALTH OR THE SERVICE, YOUR USE OF THE APP WITH HARDWARE THAT DOES NOT MEET THE MINIMUM REQUIREMENTS SPECIFIED BY SOUNDABLE HEALTH, OR YOUR USE OF ANY VERSION OF THE APP OTHER THAN THE MOST RECENT GENERALLY AVAILABLE RELEASE OF THE APP.
c) TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOUNDABLE HEALTH, PROVIDERS, OR THEIR AFFILIATES, SUCCESSORS AND ASSIGNS, OR ANY OF THEIR RESPECTIVE INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES, THIRD PARTY SERVICE PROVIDERS (INCLUDING THOSE WHO HELP ADMINISTER AND OPERATE THE SERVICES), AGENTS, AND SUPPLIERS (COLLECTIVELY, THE “LICENSOR PARTIES”), BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING LOSS OF PROFITS, ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHER THEORY, EVEN IF THE LICENSOR PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE LICENSOR PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE GREATER OF THE ACTUAL AMOUNT YOU PAID FOR THE SERVICES (IF ANY) AND $100, EXCEPT TO THE EXTENT AN APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. THE PARTIES AGREE THAT THE FOREGOING LIMITATIONS ARE ESSENTIAL TO THESE SOUNDABLE HEALTH TERMS.
d) YOU FURTHER AGREE TO INDEMNIFY AND HOLD HARMLESS THE LICENSOR PARTIES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES AND COSTS), AND OTHER LOSSES ARISING OUT OF OR IN ANY WAY RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE SOUNDABLE HEALTH TERMS, YOUR USE OF THE SERVICES, OR YOUR FEEDBACK. SOUNDABLE HEALTH RESERVES THE RIGHT TO EMPLOY SEPARATE COUNSEL AND ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU. IN SUCH EVENT, YOU SHALL PROVIDE SOUNDABLE HEALTH WITH SUCH COOPERATION AS SOUNDABLE HEALTH REASONABLY REQUESTS.
From time to time, Soundable Health (either directly or through a third party service) may communicate with you about the Services and/or these Soundable Health Terms via e-mail or otherwise through the Services. You agree that any such notices, disclosures, and other communications will satisfy Soundable Health’s applicable legal notification requirements. Notices may include modifications to the terms of these Soundable Health Terms or changes to the Services. Soundable Health recommends that you keep a copy of any electronic communications Soundable Health sends to you for your records.
Soundable Health encourages you to report material or content that you believe warrants removal from the Services. In particular, if you believe that any material on the Services infringes your work or the work of any third party in a manner that constitutes infringement, then you may notify Soundable Health in accordance with this Section 10. To notify Soundable Health of copyright infringement on the Services, please send Soundable Health a written notice by e-mail to
that includes all of the following information:
Identification of the work you believe is being infringed.
Identification of the work you believe is infringing, with information that is reasonably sufficient for Soundable Health to locate it.
Your name, address, phone number and e-mail address.
A statement that you have a good faith belief that use of the work in the manner complained of is not authorized by the copyright owner, its agent or the law.
A statement that the information in your notification is accurate, and under penalty of perjury, you are the copyright owner or are authorized to act on behalf of the owner of an exclusive right that has allegedly been infringed.
A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that has allegedly been infringed.Soundable Health will treat notices that meet these requirements in accordance with the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”). If Soundable Health has taken down any material or content that you believe should not have been removed, you can send Soundable Health a written counter-notice by e-mail to
Please be sure your counter-notice meets the DMCA requirements and Soundable Health will follow the process set out in the DMCA. You may find out more about the DMCA at
PLEASE READ THIS SECTION CAREFULLY BECAUSE IT AFFECTS YOUR RIGHTS. BY AGREEING TO BINDING ARBITRATION, YOU WAIVE YOUR RIGHT TO LITIGATE DISPUTES THROUGH A COURT AND TO HAVE A JUDGE OR JURY DECIDE YOUR CASE.
a) Notice of Dispute. In the event of a Dispute, you or Soundable Health must give the other a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the Dispute, and a proposed solution (a “Notice of Dispute”). You must send any Notice of Dispute by first class U.S. Mail to Soundable Health at 201 Mission Street 12F, San Francisco, California 94105 and also via e-mail to
Soundable Health will send any Notice of Dispute to you by first class U.S. Mail to your address if Soundable Health has it, or otherwise to your e-mail address. You and Soundable Health will attempt to resolve any Dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or Soundable Health may commence arbitration.
b) Mediation, Binding Arbitration and Governing Law. You and Soundable Health shall endeavor to settle any Dispute by mediation under the Mediation Rules of Judicial Arbitration and Mediation Services, Inc. (“JAMS”). The place of mediation shall be San Francisco, California. Any Dispute which has not been resolved by mediation as provided herein within thirty (30) days after appointment of a mediator or such time period as you or Soundable Health may otherwise agree, shall be finally resolved by binding arbitration as described in this Section 11. You are giving up the right to litigate (or participate in as a party or class member) all Disputes in court before a judge or jury. Instead, all Disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. The place of arbitration shall be San Francisco, California. Any court with jurisdiction over the parties may enforce the arbitrator’s award. As the Services are provided in California, to the fullest extent permitted by law, your access to and use of the Services, the Soundable Health Terms and any Dispute that might arise between you and Soundable Health shall be governed by the laws of the [State of California], without regard to its conflict of law provisions.
c) Class Action Waiver. Any proceedings to resolve or litigate any Dispute in any forum will be conducted solely on an individual basis. Neither you nor Soundable Health will seek to have any Dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
d) Arbitration Procedures. Any arbitration will be conducted by JAMS under the JAMS Comprehensive Arbitration Rules and Procedures (“JAMS Rules”) in effect at the time the Dispute is filed. You may request a telephonic or in-person hearing by following the JAMS Rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. To the extent the forum provided by JAMS is unavailable, Soundable Health and you agree to select a mutually agreeable alternative dispute resolution service and that such alternative dispute resolution service shall apply the JAMS Rules. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim.
e) Arbitration Fees. Whoever files the arbitration pays the initial filing fee. If Soundable Health files, then Soundable Health will pay; if you file, then you will pay unless you get a fee waiver under the applicable arbitration rules. Each party will bear the expense of that party’s attorneys, experts, and witnesses, and other expenses, regardless of which party prevails, but a party may recover any or all expenses from another party if the arbitrator, applying applicable law, so determines.
f) Filing Period. To the extent permitted by law, any Dispute under these Soundable Health Terms must be filed within one (1) year in an arbitration proceeding. The one-year period begins when the events giving rise to the Dispute first occur. If a Dispute is not filed within one year, it is permanently barred.
The term of these Soundable Health Terms will commence on the date of your first acceptance of these Soundable Health Terms and continue until the earliest of: (i) the date upon which Soundable Health, in its sole discretion, provides notice to you of termination of these Soundable Health Terms or your access to the Services is terminated (which may occur for any reason); and (ii) your violation or breach of any provisions of these Soundable Health Terms (the “Term”). You may also discontinue your account at any time, for any reason, by email request to
Upon expiration or termination of these Soundable Health Terms, the rights granted to you under these Soundable Health Terms with respect to the Services will immediately terminate. However, Soundable Health’s ownership of your Feedback, as well as the limitations on Soundable Health’s liability, the indemnification provisions and the terms pertaining to the dispute resolution process, will survive any expiration or termination of these Soundable Health Terms.
a) Supplemental Terms. When using the Services, you agree to comply with and are subject to any posted guidelines, rules, or supplemental terms applicable to such services or features, as may be posted from time to time. All such guidelines, rules, or terms are hereby incorporated by reference into the Soundable Health Terms. To the extent that you are asked to review and accept any supplemental terms that expressly conflict with these Soundable Health Terms, the supplemental terms associated with the applicable portion of the Services govern with respect to your use of such portion of the Services to the extent of the conflict.
b) No Assignment. These Soundable Health Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Soundable Health without restriction. These Soundable Health Terms operate to the fullest extent permissible by law.
c) Severability. If any provision of these Soundable Health Terms is held to be unlawful, void, or unenforceable, that provision will be deemed severable from these Soundable Health Terms and will not affect the validity and enforceability of any remaining provisions.
d) No Waiver. Soundable Health’s failure to enforce any provisions of these Soundable Health Terms or respond to a violation by any party does not waive Soundable Health’s right to subsequently enforce any terms or conditions of the Soundable Health Terms or respond to any violations. Nothing contained in these Soundable Health Terms is in derogation of Soundable Health’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Services or information provided to or gathered by Soundable Health with respect to such uses.
e) Governing Law. These Soundable Health Terms shall be governed by, and construed and interpreted in accordance with, the laws of the United States and the State of California. By using the Services, you waive any claims that may arise under the laws of other states, countries, territories, or jurisdictions.
f) Contact. For inquiries or questions regarding these Soundable Health Terms or the Services, please contact Soundable Health at
g) Notice Regarding Apple. You acknowledge that these Terms are between you and Soundable Health only, not with Apple, and Apple is not responsible for the App and the content thereof. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, then you may notify Apple and Apple will refund the purchase price for the App to you, if any; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights. You agree to comply with any applicable third-party terms, when using the App. Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and upon your acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third party beneficiary of the Terms. You hereby represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.