FAQ
Frequently Asked Questions
1. What is proudP?
What is proudP and what are the main features of the app?
proudP is a FDA Class II uroflowmetry medical device that is available in your own smartphone. It measures basic uroflow metrics that urologists look at to make a preliminary assessment on the prostate and urinary system. This includes: how fast or slow your urine stream is (Qmax, flow rate), how long it takes to finish (voiding time), how much your urine volume is (voided volume), etc.
How can I get the proudP app?
You can download the app from Apple AppStore or Google PlayStore. No extra hardware is required for the measurements, but just your phone.
How accurate is proudP?
proudP is the result of rigorous research and development with thorough validation and verification process. This proprietary model is built from over 300K clinical and real world uroflow samples. The results demonstrated the accuracy of 98% for maximum flow rate and 97% for voided volume in real bathroom settings. It is designed to give the best accurate result, as long as the recording is done according to the guidelines, in common home bathroom settings. More details can be found at our publications at the following link.
2. Using proudP
How do I purchase a subscription?
Open the proudP app, and find the best suitable subscription plan for you. proudP subscription plan is associated with Apple Pay or Google Pay depending on your device.
If you are using Apple iOS devices,
Open the Apple Settings app. Tap your name. Tap Subscriptions.
If you are using Google Android devices,
Open the Google Play Store app. Tap your Google Account at the top right. Find and tap Payments & subscriptions. Tap subscriptions.
Why should I give microphone access?
The beauty of proudP app is that it simply records the urine sound and gives you uroflow results from the sound. The microphone access should be allowed to use this key feature.
Is proudP listening to my everyday sound?
Absolutely not. It is completely under your control when to start and stop recording. proudP starts recording the sound when you tap the START button until you tap the FINISH button, only to analyze your urine sound .
Do I need to detach my phone bumper?
We wanted to eliminate all the extra hassle as most phone bumpers or cases do not obstruct the microphone. However, some thicker phone cases may cause obstruction affecting the results and you may get better readings by removing the case.
Should I turn off the airpod pairing to use the app?
proudP app is thoroughly validated with the smartphone settings itself. We recommend you to stop the airpod pairing to use the smartphone in-house microphone instead of your airpod.
I have a hearing aid connected to my phone. Should I disable the connection between my phone and my hearing aid?
There are some hearing aids that utilizes the microphone to enhance the audio quality of your hearing. And this may cause interference on your urine sound recording. We do recommend to disable your hearing aid connection with your phone while using proudP app.
Is there any limitation to use the app?
Although we designed our app to be universally compatible, there are some inevitable limitations to guarantee the best accurate results as following.
proudP is available in United States only
Disable hearing aids paired with your phone while using the app
How to measure uroflow with proudP
1. Place your phone 2-3 ft. from the toilet.
2. Stand in front of the toilet.
3. Press the “START” button to begin.
4. Aim at the center of
the water in the toilet.
5. After urinating,
press “FINISH” button.
6. Flush the toilet and check
your results on the phone!
Can I record my urine flow without internet connection?
Yes, you can record your urine flow without internet connection. No worries if you lose the internet connection during the recording. However, internet connection will eventually be required to retrieve your results and display them on the app later.
How can I share my results with my doctor?
Profile > Connect Doctor > Enter first or last name of your urologist, or the location of the clinic (County or State).
You can find your urologist’s name if you are already sharing your result with your doctor.
How long and how often should I measure?
It is important to first get the accurate picture of your baseline - your natural urinary pattern before any treatment or lifestyle adjustments. To do that, it is recommended that you record all your bathroom trips for at least three days, including bathroom trips at night. Or, make at least 25 uroflow measurements with an adequate voided volume of 100 ml or more. Based on research, this can give you a more reliable uroflow pattern of your daily routine. The results should reveal information about your daily frequency, your voided volume, and nighttime bathroom trips.
After establishing the baseline, measuring how long and how often really depends on the purpose and goal of your usage. If you are using proudP along with your doctor's guidance, there might be a treatment duration that the doctor or you want to monitor for the progress. Or you may want to use it to compare before and after surgery to evaluate the efficacy. If you are using proudP for self prostate health check-up on a regular basis, that is great! Keep using it on a regular basis just like your other health tracking tool and check the trends to see if your symptoms are improving deteriorating or staying consistent! The more you have your own numbers, the better understanding of your urinary symptoms.
2.1 proudP compatible devices
proudP compatible devices are as following:
iPhone 8, 8 Plus, X, Xr, Xs, Xs Max, 11, 11 Pro, 11 Pro Max, SE(2nd gen), 12, 12 mini, 12 Pro, 12 Pro Max, 13, 13 mini, 13 Pro, 13 Pro Max, SE(3rd gen), 14, 14 Pro, 14 Pro Max, 14 Plus
Majority of Android models, excluding Motorola products
Samsung Galaxy S8, S8+, S9, S9+, S10e, S10, S10+, S10 5G, S20 Ultra 5G, S20 5G, S20+ 5G, S20 FE 5G, S21 5G, S21 Ultra 5G, S21+ 5G, Galaxy Note8, Note9, Note10 5G, Note10+ 5G, Note20 5G, Note20 Ultra 5G
Why is the app mostly available on iOS devices?
iOS devices share common hardware and software architecture that is optimized for audio applications. Therefore, we have been able to verify that the proudP app will perform as expected on any iOS device. On the other hand, the Android device marketplace is fragmented among many manufacturers with different requirements and specifications for microphones, audio/signal processing chips. As a result, Android devices are mostly supported with some limitation.
Why do android devices require at least one recordings to see if it is compatible or not?
To handle the fragmented various combinations of microphone and audio/signal processing chips on Android device marketplace, we have additional sanity check procedure to guarantee the best accurate results by having at least one recording. With this first-time recording with proudP will let us determine if your Android device can cope with our technology criteria. If your Android device seems to be not working as expected, please leave us a note at support@soundable.health and we’ll be happy to cooperate with you to better understand and find a way to support your device.
Why is my Motorola device not available to use proudP?
After thoroughly investigating diverse Android devices, we found that Motorola devices have a very unique way of processing the microphone input, the sound. Unlike other majority devices, Motorola devices always have regular dips on its sound recordings which is shown as a frequency input below. The graph is a snapshot of the comparison between devices that can cope with our technology experimented based on the same sound input.
3. My proudP account
How can I delete my account?
Tap profile at the top right menu. There is a button to delete your account at the bottom of the page. Please note that as you delete your account, all your information including your entire proudP measurements will also be deleted and no longer available for review.
How can I reset the password on my account?
Log out from proudP and tap Sign-in. There is a “Forgot password” button. Once you provide your proudP registered email address, you will get a verification code email. Enter the verification code and set up your own new password.
Also you can update your password within the proudP app. Tap the top right menu. Tap the Profile, and tap the Change Password button.
I got a new phone. Can I restore my proudP data from my old phone?
We made it simple for you to skip the save and restore procedure. Simply download the app and Sign in using your proudP account.
4. Subscription
I am having a hard time subscribing the proudP app service and keep getting a message saying that I need to check my ‘Apple ID settings’ or ‘Google Payment settings.’ What should I do?
Your payment method may differ depending on your device.
If you are using Apple iOS devices,
Open the Settings app. Tap on your name. Find and tap Payment & Shipping. Add your own payment method.
Learn more from Apple support team : Add a payment method to your Apple ID
If you are using Google Android devices,
Open the Google Play Store app. Tap your Google Account at the top right. Find and tap Payment & subscriptions. Tap Payment methods. Add your own payment method.
Learn more from Google support team : How to add, remove, or edit your Google Play payment
Can I turn off auto renewal for my subscription?
Turning off the auto renewal feature may differ depending on your device.
If you are using Apple iOS devices,
Open the Settings app. Tap on your name. Tap Subscriptions. Find and tap the proudP subscription. Tap Cancel Subscription to turn off the auto renewal and your subscription will end on the last day of your current billing cycle.
Learn more from Apple support team: How to cancel a subscription on your iPhone
If you are using Google Android devices,
Open the Google Play Store app. Tap your Google Account at the top right. Find and tap Payments & subscriptions. Tap subscriptions. Find and tap proudP subscription. Tap Cancel subscription to turn off the auto renewal and your subscription will end on the last day of your current billing cycle.
Learn more from Google support team: Cancel, pause, or change a subscription on Google Play.
How do I cancel my subscription?
Cancellation steps may differ depending on your device.
If you are using Apple iOS devices,
Open the Settings menu. Tap on your name. Tap Subscriptions. Find and tap the proudP subscription. Tap Cancel Subscription and your subscription will end on the last day of your current billing cycle.
Learn more from Apple support team : Cancel a subscription from Apple
If you are using Google Android devices,
Open the Google Play Store app. Tap your Google Account at the top right. Find and tap Payments & subscriptions. Tap subscriptions. Find and tap proudP subscription. Tap Cancel subscription and your subscription will end on the last day of your current billing cycle.
Learn more from Google support team: Cancel, pause, or change a subscription on Google Play
Can I pause my subscription?
You can cancel and use it until the end of your current billing cycle, and resume subscription at any time you want to.
Can I purchase for only one month?
You can purchase a plan and then turn off the auto renewal to have your subscription effective for a month only. See how to cancel your subscription for cancellation.
I have a clinic code from my doctor. Is that a free trial promo code?
A clinic code from your doctor is to share your proudP results with your doctor. If you’d like to have promotional event updates, please stay tuned with our push notifications.
5. Countries and regions of service
Is proudP available anywhere around the world?
proudP is available in the United States. If you are in a different country and interested in using proudP app, please leave us a note at support@soundable.health
I live in the US, but the Google Play Store or Apple App Store says proudP is not available in your country.
This may due to your Google account or Apple account created in a different country. You may update your account information or use another account that is based on the United States. How to update your region may differ depending on your device.
If you are using Apple iOS devices,
Open the Settings app. Tap your name on the top, then tap Media & Purchases. Tap view Account. You might be asked to sign in. Tap Country/Region. Tap United States, then review the Terms & Conditions. Tap Agree in the upper-right corner, then tap Agree again to confirm. Select a payment method and enter your new payment information and billing address, then tap Next.
Learn more frou Apple support team : Use your iPhone to change your region
If you are using Google Android devices,
Open the Google Play Store app. At the top right, tap the profile icon. Tap Settings > General > Account and device preferences > Country and profiles. Tap the United States.
Learn more from Google support team : How to change your Google Play country
6. Need more help?
Tell us more and we’ll be happy to help you get there at support@soundable.health